Sydney's Finest Palms & Ferns - Returns & Refunds
At Palms & Ferns, we strive to provide you with healthy, high-quality plants. If, for any reason, you are not satisfied with your purchase, please review our return policy below:
1. Returns for Damaged or Incorrect Items:
- If your plants arrive damaged or if you receive an incorrect item, please contact immediately.
- Please provide clear photos of the damage or incorrect item, as well as your order number.
- We will arrange for a replacement or refund, depending on the circumstances.
2. Returns for Change of Mind:
- Due to the perishable nature of plants, we generally do not accept returns for change of mind.
- However, we understand that exceptions may occur. If you have a specific situation, please contact us to discuss it.
- Any approved returns for change of mind will be subject to a restocking fee and the customer will be responsible for return shipping costs.
- Plants must be returned in their original condition.
Refund Process:
- Refunds will be processed to the original payment method.
- Please allow 7 business days for the refund to appear in your account.
6. Contact Us:
- If you have any questions about our shipping policy, please contact us at:
