Sydney's Finest Palms & Ferns - Shipping Information
At Palms & Ferns, we are committed to delivering our lush, sustainable greenery to your architectural, commercial, and residential projects in optimal condition. Please review our shipping policy below:
1. Delivery Areas:
- We currently offer delivery within the Sydney metropolitan area and surrounding regions.
- For deliveries outside of these areas, please contact us directly to discuss feasibility and potential costs.
2. Delivery Methods:
- We utilize our own delivery vehicles and trusted courier services to ensure the safe and timely arrival of your plants.
- The delivery method will depend on the size and nature of your order.
3. Delivery Times:
- Delivery times may vary depending on the availability of stock, the size of your order, and your location.
- We aim to process and dispatch orders within 5 business days.
- Estimated delivery times will be provided at the time of order confirmation.
- During peak seasons, or due to unforeseen circumstances, delays may occur. We will endeavour to communicate any delays as soon as possible.
4. Delivery Costs:
- Delivery costs are calculated based on the size and weight of your order, as well as your delivery location.
- Delivery fees will be clearly displayed during the checkout process.
- For large or custom orders, delivery costs may be quoted separately.
5. Order Tracking:
- Where applicable, tracking information will be provided once your order has been dispatched.
6. Receiving Your Delivery:
- Please ensure that someone is available to receive the delivery at the specified address.
- If no one is available, our delivery driver will attempt to leave the order in a safe place or reschedule delivery.
- Please inspect your plants upon delivery and report any damage or discrepancies immediately.
7. Plant Condition:
- We take great care in packaging our plants to ensure they arrive in excellent condition.
- However, due to the perishable nature of plants, some minor stress or leaf damage may occur during transit.
- If you have any concerns about the condition of your plants, please contact us within [Number] hours of delivery.
8. Click and Collect:
- We may offer Click and Collect services. Please contact us to confirm.
9. Contact Us:
- If you have any questions about our shipping policy, please contact us at:
